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      NEED HELP?

      STAYHOME SALE ORDERS DURING COVID-19

      Why is my order taking so long? (NEW)

      Why is my tracking number not updating? (NEW)

      ORDER INFORMATION

      I'm trying to purchase, but why is my card declined?

      What is my order status?

      When will I get my order?

      What payment methods can I use?

      Should I use spaces or dashes when I enter my credit/debit card number?

      Why is my credit card being rejected?

      Why is my debit card being rejected?

      Would I be charged a cross border transaction fee?

      How will the charge show up on my credit card?

      Can I order without a credit card?

      Do I have to pay sales tax?

      How do I get a copy of my invoice?

      How will you know where and how to send my physical product?

      SHIPPING INFORMATION

      Has my order shipped?

      How do I get my tracking number?

      Do you ship to my country?

      Do I have to pay customs fees?

      When will my backorder ship?

      Can I change my shipping address?

      Can I have my order delivered to an address other than my home?

      Can I change my shipment method?

      Do I have to be available at home to pick up items upon delivery?

      TECHNICAL ASSISTANCE

      How do I get technical support for my product?

      Why do I need to set my browser to accept cookies?

      Are cookies a security risk?

      How do I set up my browser to accept cookies?

      RETURNS AND CANCELLATIONS

      What is your refund policy?

      How do I request a refund?

      How do I cancel my order?

      How can I return my items?